Thank you for shopping at Azhar Collection! We want to ensure you have a great experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Window
- You have [e.g., 7 days / 14 days] from the date you receive your item to request a return or exchange.
- To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.
2. Non-Returnable Items
Certain types of items cannot be returned for hygienic or practical reasons, including:
- Items marked as Final Sale or Clearance.
- Custom or personalized products.
- Items damaged through customer misuse or normal wear and tear.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at [Your Email/WhatsApp] within [e.g., 48 hours] of delivery so we can evaluate the issue and make it right with a free replacement or full refund.
4. How to Initiate a Return
- Contact us at [support@azharcollection.store] with your Order Number, details of the product, and reason for the return (include photos/videos if the item is damaged).
- Once your return request is approved, we will provide instructions on where and how to send your package.
- Note: Items sent back to us without first requesting a return will not be accepted.
5. Shipping Costs for Returns
- If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost.
- If the return/exchange is due to a change of mind or incorrect size ordered by the customer, the customer will be responsible for paying the return shipping fees.
6. Refunds & Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed via your original payment method (or store credit/bank transfer, depending on your store’s setup) within [e.g., 5–7 business days].
7. Contact Us
For any questions regarding returns and refunds, please reach out to our customer support:
- Email: [azharaftab0901gmail.com]
- Phone/WhatsApp: [0314-7436050]